Account Manager

Palm Beach Gardens, FL

Full Time

Customer Service

Mid Level

Reports to: Account Manager Team Lead

Overview

The Account Manager team is the communications hub of RED RHINO. Most of the time, you’re the first impression, the face, the première impression of the company (say that last part with a French accent for the full effect). You’ll assist customers, industry partners, and your fellow Rhinos over calls, chats, and emails. Working closely with your fellow Account Managers, you’ll solve problems, meet needs, and overcome objections in order to WOW the people you serve in even the briefest of interactions. Do you like making people feel special just by listening carefully and responding thoughtfully? Oui? Well then, you’re going to love being an Account Manager.

Qualifications

Account Managers are extremely friendly, positive, and empathetic. They must be highly proficient in spoken and written English. They'll be on a computer most of the day, so they must be comfortable using computers, the internet, and office software.

Essential Functions

Uphold the company Mission, Vision, and Values
Uphold policies and procedures (Employee Handbook, Position Manual, etc.)
Sell leak detections
Dispatch technicians
Provide amazing customer service to everyone
Handle inbound/outbound phone calls
Resolve customer service issues
Collect payments
Conduct follow-up calls

Key Performance Indicators (KPI)

75% booking percentage
65% closing percentage

Physical Requirements

Talk on the phone and type at the same time
Think fast while problem solving
Work with minimal supervision
Majority of time spent at a computer

Total Rewards

Starting at $16/hr + bonus potential, non-exempt
Monthly bonus structure: up to $750 per month based on sales performance metrics
Benefits: Standard full-time employee benefits package

Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Cover Letter*

Are you 18 years of age or older?

LinkedIn Profile URL:

What languages do you speak fluently?*

In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*

150

Take a peek into RED RHINO's life by watching our video on our website, redrhino.com/careers. After watching, tell us why you want to join our team.

How did you hear about us?*

If applicable, what is the name of the person that told you about RED RHINO?

Do you understand that Red Rhino Leak Detection's pre-employment process includes, approval of a criminal background check and 10 panel urinalysis drug screen*

We're not your average Service Company, our standards are high and this is evident every step along the way; from clean, smoke-free work spaces and uniforms to clean language and conversation. Will you be able to meet this standard?*

Do you have any experience in the pool industry?*

If yes, please explain

If not included on a provided resume, list all skills, licenses, certifications or relevant professional associations.

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 5/31/2023

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:

Autism
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
Blind or low vision
Cancer
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or hard of hearing
Depression or anxiety
Diabetes
Epilepsy
Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
Intellectual disability
Missing limbs or partially missing limbs
Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE A HISTORY/RECORD OF HAVING A DISABILITY NO, I DON'T HAVE A DISABILITY, OR A HISTORY/RECORD OF HAVING A DISABILITY I DON'T WISH TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Your Name	Today's Date

Human Check*

Submit Application